Effective date:  25 november 2025

Terms & Conditions

These Terms & Conditions govern the use of the online shop Rosalind The Label.

The online shop is operated under the brand Rosalind The Label by D&D Corporation B.V., a company registered in the Netherlands.

Registered business address:
Oosterstraat 64, 9502EE Stadskanaal, Netherlands

Chamber of Commerce (KvK) number: 97973378
VAT number: NL868309321B01

You may contact us via:

• Email: info@rosalindthelabel.com

• Phone: +44 7366 526068

Customer service hours:

• Monday – Friday: 09:00 – 18:00

• Saturday: 09:00 – 12:00

• Sunday: Closed

Section 1 – General Provisions

By using the online shop of Rosalind The Label, you agree to these Terms & Conditions. By placing an order, the customer enters into a purchase agreement with Rosalind The Label and agrees to be bound by these Terms & Conditions.

The online shop operates in accordance with applicable European Union legislation and the laws of the Netherlands. These Terms & Conditions apply to all offers, orders and agreements concluded via the online shop.

Section 2 – Orders and Payment

Orders can be placed via the website of Rosalind The Label 24 hours a day. To place an order, the customer must select a product, add it to the shopping cart and complete the order form. The customer is responsible for providing accurate and complete personal and contact information.

Payment can be made using the following payment methods:

• Credit and debit cards, including Visa, Maestro, Mastercard and American Express

• Digital payment methods, including Apple Pay, Google Pay, PayPal and Shop Pay

After placing an order, the customer will receive an order confirmation by email. The purchase agreement is concluded once payment has been successfully received by Rosalind The Label.

Section 3 – Order Processing and Delivery

Orders are processed within 1–2 business days. Once processed, the order is dispatched and delivered within an estimated 2–10 business days, depending on the destination and carrier.

Orders placed before 11:00 PM (UK time) are generally prepared for shipment on the next business day. Once the order has been shipped, the customer will receive a shipping confirmation email including a tracking number.

Standard shipping is provided free of charge, unless stated otherwise on the website.

Section 4 – Returns and Exchanges

Customers have the right to return a product within 30 days of receiving the order, without stating a reason. Returned products must be unused, undamaged, in their original packaging, and include all labels and any accessories supplied.

To initiate a return, the customer must contact our customer service team by email and provide the order number. The customer will then receive return instructions and the return address. The customer is responsible for arranging the return shipment and must use a shipping method that includes track and trace. The cost of the return shipment is borne by the customer.

Once the returned product has been received and inspected, a refund will be issued within 10 business days using the same payment method as the original transaction.

Product exchanges are possible within 30 days of receipt, provided the exchange concerns the same product in a different size or color, subject to availability. In the case of an exchange, both the return shipping and the shipment of the replacement product are free of charge. The exchange procedure follows the same process as a return.

Section 5 – Complaints and Damaged Products

If a product is delivered damaged or defective, the customer should refuse the delivery where possible or report the issue to our customer service team within 24 hours of delivery. The report should include clear photographs of the damaged product and the packaging.

Once the complaint has been reviewed and approved, the customer will receive either a replacement product free of charge or a full refund, including any applicable shipping costs.

This reporting procedure does not limit the customer's statutory rights regarding defective or non-conforming products.

Section 6 – Order Cancellation

The customer may cancel an order within 24 hours of placing it, provided that the order has not yet been processed. To cancel an order, the customer must contact our customer service team immediately.

After this cancellation period has expired, the order can be returned in accordance with our applicable return policy and statutory consumer rights.

Section 7 – Liability and Intellectual Property Rights

Rosalind The Label shall not be held liable for the temporary unavailability of the website due to force majeure, technical disruptions or circumstances beyond our reasonable control, to the extent permitted by applicable law.

All content available on the website, including but not limited to product descriptions, texts, graphics, photographs and the overall design layout, is protected by intellectual property and copyright laws. This content is the property of Rosalind The Label or its partners. Any unauthorised copying, reproduction or use of such content is prohibited, except where permitted by applicable law.

Section 8 – Protection of Personal Data

Personal data of customers is processed in accordance with our Privacy Policy, which is available on our website.

Customers have the right to access, correct or request deletion of their personal data, as well as the right to withdraw their consent to processing based on consent, in accordance with applicable data protection laws.

Section 9 – Dispute Resolution and Governing Law

Consumers residing in the European Union may obtain information about consumer rights and dispute resolution options through the European Commission's consumer redress website.

Rosalind The Label does not participate in alternative dispute resolution procedures before a consumer arbitration board, unless participation is required by applicable law.

All agreements and disputes arising from or in connection with the purchase agreement shall be governed by the laws of the Netherlands. This choice of law does not deprive consumers of mandatory protections available under the laws of their country of habitual residence, where applicable.

Section 10 – Amendments to the Terms & Conditions

Rosalind The Label reserves the right to amend or update these Terms & Conditions at any time. The most current version will always be available on our website.

Changes to these Terms & Conditions will not retroactively affect existing purchase agreements unless permitted by applicable law.

Section 11 – Prohibited Use of the Website

Users agree to use the Rosalind The Label online shop in accordance with applicable laws, principles of proper conduct, and these Terms & Conditions. Any use of the website that may infringe the rights of Rosalind The Label or third parties is strictly prohibited.

In particular, the following actions are not permitted:

• Using the website for unlawful purposes, including the transmission of illegal, offensive, vulgar, defamatory or hateful content.

• Attempting to gain unauthorised access to the website, servers or underlying IT systems.

• Engaging in activities that may disrupt or damage the operation of the website, such as transmitting viruses, spam, automated scans, hacking attempts or other actions that could compromise security.

• Copying, modifying, distributing or using any part of the website, including texts, images, logos or product descriptions, without prior written consent from Rosalind The Label, except where permitted by law.

• Impersonating another person or providing false or misleading personal information.

In the event of a violation of these provisions, Rosalind The Label reserves the right to restrict access to the website, cancel orders where legally permitted and take appropriate legal action.

Section 12 – Contact Information

Customer service opening hours:

• Monday – Friday: 09:00 – 18:00

• Saturday: 09:00 – 12:00

• Sunday: Closed

Phone: +44 7366 526068

Email: info@rosalindthelabel.com

Response time: Within 24 hours on working days

Address: Oosterstraat 64, 9502EE Stadskanaal, Netherlands